CUSTOMER SUPPORT
Frequently asked questions
Straight answers about delivery, testing, payments, products and order support.
Same-day dispatch
Eligible working-day orders before the cutoff
Tracked UK delivery
Royal Mail Tracked 24 & 48
Free UK shipping
Orders from £49.99
Free reship
For qualifying lost parcels
Delivery & tracking
When will my order be dispatched?
Eligible orders placed before 4 PM on a working day are dispatched the same day. Orders placed later are processed on the next available dispatch cycle. Working days exclude weekends and bank holidays.
How much is UK delivery?
Royal Mail Tracked 48 costs £3.65, and Tracked 24 costs £4.49. Standard Tracked 48 delivery is free when eligible merchandise totals £49.99 or more after discounts. Your delivery charge is shown at checkout.
How long does delivery usually take?
Royal Mail Tracked 48 has a 2–3 working day delivery aim; Tracked 24 has a 1–2 working day aim. These estimates begin after dispatch and are not guaranteed arrival dates.
How do I track my parcel?
Tracking information is provided for tracked services once your order has been dispatched. If you cannot find your tracking details, contact Lynx with your order number.
What happens if my parcel is lost?
Contact Lynx with your order number so we can review the carrier information. Once the loss is verified, we'll arrange a replacement at no extra cost for the goods or delivery. See how a lost-parcel claim is reviewed.
Do you deliver outside the UK?
Checkout currently accepts UK delivery addresses only. See Delivery Information for the available UK services.
Quality & testing
Who tests Lynx peptide batches?
Every peptide batch released for sale undergoes independent testing by an external third-party laboratory. The available certificate records the methods and results for the product and vial size tested.
Where can I view a lab report?
Search the Quality Assurance library by product, vial size or report reference, then select View Report to open the certificate PDF. Published reports are also linked from the matching product variant.
What does RP-HPLC tell me?
Reversed-phase HPLC separates components and reports chromatographic purity under the stated method. It does not establish that every possible impurity is absent or measure the total peptide amount in a vial.
What does mass spectrometry tell me?
It measures mass-to-charge information that can be compared with the expected molecular mass to help assess identity. A matching mass alone does not fully characterise every structural detail.
What does peptide content or potency mean on a report?
Where reported, it compares the measured peptide amount with the label claim using the stated analytical procedure. This is a different measurement from chromatographic purity.
Why might a matching lab report not yet be available?
Ordering & payment
Which payment methods do you accept?
Secure Pay by Bank is provided through Fena. Cryptocurrency and manual bank transfer may also be offered when available at checkout. Checkout shows the methods currently available for your order; Lynx does not ask you to enter card details.
Do I need an account to place an order?
No, you can check out without signing in. If you already have a Lynx account, you can use the Log in option at checkout.
How do multi-buy discounts work?
Buy eligible quantities of the same product variant to receive the saving shown on its product page and in your basket. Research sets have their own pricing. Your discounts are confirmed at checkout before you pay.
Can I use an affiliate or discount code?
Use the discount or affiliate code field in checkout to apply a valid code. Eligibility and any saving are shown before payment. Welcome codes give eligible new subscribers 10% off a first order’s merchandise, exclude shipping and are limited to one use per customer.
When is payment confirmed?
An order awaiting payment has not yet been confirmed as paid. Lynx confirms payment once it has been verified; manual bank transfers must be checked before dispatch. Follow the payment instructions and contact Lynx with your order number if you need help with the status.
Can I change my order after checkout?
Contact Lynx as soon as possible with your order number and the change you need. If your order has not been prepared for dispatch, we may be able to change or cancel it. Once it has been prepared or handed to the carrier, changes may no longer be possible.
How does the affiliate programme work?
Approved affiliates can earn 20% commission on eligible referred merchandise. Shipping, free promotional items, cancelled or refunded value and self-referrals do not earn commission. Approved, payable commissions are processed on a weekly cycle without a guaranteed payout day or receipt time. Visit the Affiliate Programme for details.
Problems with an order
What should I do if my order arrives damaged?
Contact Lynx with your order number, the affected items and clear photographs of the damage where relevant. Keep the goods and packaging while we verify the issue. Once verified, we'll arrange a replacement at no extra cost.
What if I receive the wrong item?
Contact Lynx with your order number and details of the item you received. Include a clear photograph where relevant and keep the goods and packaging while we verify the issue. Once verified, we'll arrange a replacement at no extra cost.
What if an item is missing?
Contact Lynx with your order number and tell us which item is missing. We will review the order and packing information, and may ask for photographs of what arrived. Once the omission is verified, we'll arrange a replacement at no extra cost.
How is a lost-parcel claim reviewed?
We check your order details and carrier tracking to verify whether the parcel is lost. A delay alone does not confirm a loss. Once the loss is verified, we'll arrange a replacement at no extra cost; see Returns Information for details.
Can I return a research peptide?
Research peptides cannot be returned once dispatched because their storage, handling and chain of custody can no longer be verified. For verified damaged or incorrect peptide issues, you do not need to return the affected products. Your statutory rights are unaffected; read Returns Information for the full policy.
How do I request a replacement?
Use Contact Lynx with your order number, a description of the issue and clear photos where relevant. Keep the affected product and packaging until the claim has been reviewed. Do not return items unless Lynx support asks you to do so.
Products & storage
What form are Lynx peptides supplied in?
Lynx peptides are supplied as lyophilised powder in sealed vials. Check the product page for the available vial strengths and product-specific information.
How should unopened vials be stored?
Keep unopened vials sealed and protected from light and moisture. Store at −20°C for longer-term storage and follow any product-specific guidance.
What does lyophilised powder mean?
Lyophilised means freeze-dried. The product is supplied as a dry powder for laboratory research; check its product information for the supplied format.
Is bacteriostatic water included?
Bacteriostatic Water 10 mL is sold separately. A free vial may be added under the qualifying-order promotion, subject to the minimum spend and stock availability. Checkout shows whether your order qualifies.
Where can I see available vial strengths?
Choose a size or strength on the product page to see its price and availability. Available lab reports are linked to the matching product and vial size.
How can I check whether a product is in stock?
Check the Shop or choose a variant on its product page to see availability. Out-of-stock or pending variants cannot be ordered until they are available for sale.
What does “research use only” mean?
Products are supplied solely for controlled laboratory and research purposes. They are not intended for human or veterinary consumption or administration. Purchasers must acknowledge that they are 21 or older; read our research-use information.
About Lynx
Is Lynx Peptides a registered UK company?
Lynx Peptides is the trading name of XNYL RESEARCH LTD, a company registered in England and Wales with company number 17430251. Company information is available on the About Lynx page.
Where are Lynx orders fulfilled?
Lynx orders are prepared and dispatched from within the UK. Eligible orders follow the working-day schedule described in Delivery Information.
How can I contact Lynx support?
Use Contact Lynx for product, lab report, payment or order questions, and include your order number where relevant. Our support team replies within 1 working day.
Where can I learn more about Lynx?
Visit About Lynx for our research-use policy, testing approach and company information. The Quality Assurance page contains available certificates, and the Research Library provides sourced research overviews.
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